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Warranty Policy

Warranty Policy

Winmate Inc. ("Winmate") is committed to providing customers with peace of mind, high-quality products, and excellent customer service. We guarantee that Winmate hardware products will be free from design, manufacturing, or component defects.

For standard items, Winmate offers a 3-year warranty that starts from the invoice date for Laptop series products. Tablet products come with a 12-month warranty online shop.

Winmate will repair or replace defective products returned by Winmate's RMA policy during the warranty period. To request a product return or repair service, you must contact Winmate 's customer technical support within the warranty period - Winmate reserves the right to ask for proof of purchase to determine warranty eligibility.

If you are eligible for a return or repair, Winmate will issue you with a return material authorization number, and you can then ship the products back to Winmate.

Products must be packed in their original or equivalent packaging. You must also insure the package or accept the risk of loss or damage during shipment. Winmate will ship the repaired or replacement products to you - Winmate retains sole discretion to determine whether a product should be repaired or replaced. If the original product cannot be repaired or replaced due to end-of-life (EOL) issues, Winmate will work with the customer to determine a suitable replacement.

This warranty covers damage incurred while shipping products to you.

Exclusions

This warranty does not apply under the following circumstances:

  1. The product is found to be defective after the end of the warranty period.
  2. The product was not purchased through the Winmate e-Shop.
  3. The product is returned without its original invoice.
  4. The product was damaged due to external causes, including accidents, abuse, misuse, abnormal conditions, improper storage, servicing not authorized by Winmate, usage not by product instructions, failure to perform required preventive maintenance, and problems caused by the use of parts and components not supplied by Winmate.
  5. Serial tags, product stickers, or manufacturer seals have been removed, altered, or tampered with.
  6. The product is returned in improper or inadequate packaging.
  7. The products belong to particular OEM and ODM projects which are not covered by the RMA service agreement.
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